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Our Pledge

At Restaurant Equipment Parts, we want to be a trusted partner, not a faceless corporation. We’re so committed that we are going to make you five promises about our service to you.

We pledge to be a reliable partner as you get the job done.

We pledge to partner with you to get the job done.

Restaurant Equipment Parts is built on a local company with a long-standing reputation for dependability in the the foodservice industry. When you buy from Restaurant Equipment Parts, you are being served by a established company, not risking your time and money on an unknown start-up. Our reliability means you can count on us to fill your order correctly the first time, every time.
We pledge to provide a personal touch

We pledge to provide a personal touch.

In the information age, everything from shopping to social interaction is as close as your mobile device; but that technology can come at the cost of customer service. At Restaurant Equipment Parts, we want to keep the personal touch, bringing personality and character to every part of your experience with us. Whether online and on the phone, you will find our associates friendly, knowledgeable, and eager to serve.
We pledge to work for the fastest shipping times possible

We pledge to ship your order quickly.

At Restaurant Equipment Parts, we understand that when it comes to repairing foodservice equipment, time is money. Broken down equipment can damage work-flow, cash-flow, and your hard-earned reputation. So we are committed to getting replacement parts to you quickly. We keep a large inventory on hand and are constantly looking for ways to reduce processing time, so you get your parts faster.
We pledge to find what you need

We pledge to find what you need.

Identifying and finding the right part is often the biggest challenge of a repair job. We make that process easier with an innovative part finder and detailed product listings on our site. If you need help finding parts, we are just a phone call away - ready to work with you and our manufacturers to find the right part for the job. If you prefer online communication, send us an email or try our live chat.
We pledge to help save you money

We pledge to save you money.

Fair prices are important; so we work with suppliers to reduce costs and bring in competitive options to give you the lowest prices. We are so confident that our prices are the lowest you will find that, if you do find a lower total price, we will beat it by one percent (See our price match policy for all the details). We are committed to helping you watch your bottom line. Don’t just take our word for it, watch us prove it with our superior service and lower prices every day on every item.
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